Return, Refund & Cancellation Policy

Effective Date: 17/07/2026

At Selection Sewing Machine, customer satisfaction is our priority. Please read our Return, Refund & Cancellation Policy carefully before making a purchase.

Returns & Exchanges

We accept returns or exchanges only under the following circumstances:

• The product received is damaged during transit.

• The product received is defective or not functioning as intended.

• You received the wrong product.

• The product has a manufacturing defect.

As we also sell used/refurbished sewing machines, minor cosmetic wear, scratches, or signs of previous use that are clearly described in the product listing are not considered defects and are not eligible for return.

Products returned must:

• Be unused (except for inspection purposes where applicable).

• Be in their original condition.

• Include all accessories, manuals, warranty cards, and original packaging.

• Be accompanied by the original invoice or proof of purchase.

Return Period

You must notify us within 10 days from the date of delivery if you wish to request a return or exchange.

Requests made after 10 days of delivery may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

• Used products damaged due to customer misuse

• Spare parts and consumable accessories once opened or installed

• Electrical components damaged due to incorrect installation

• Products damaged by improper handling or unauthorized repairs

• Customized or special-order products

• Gift Cards

Refunds

Once your returned product is received and inspected, we will notify you by email regarding the status of your refund.

If approved:

• Refunds will be processed to the original payment method.

• Processing time generally takes 5–10 business days, depending on your payment provider or bank.

If the returned product does not meet our return eligibility requirements, the refund request may be declined.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.

2. Contact your payment provider or credit card company.

3. Contact your bank, as processing times may vary.

If you still have not received your refund after completing the above steps, please contact us.

Email: selectionsewingmachine@gmail.com

Exchanges

We replace products only if they are:

• Defective

• Damaged during delivery

• Incorrectly shipped

Exchange requests should be sent to:

Email: selectionsewingmachine@gmail.com

Shipping Costs for Returns

Unless the return is due to our error (wrong item, defective product, or transit damage):

• Customers are responsible for return shipping charges.

• Original shipping charges are non-refundable.

• If a refund is approved, return shipping costs may be deducted where applicable.

Damaged During Delivery

If your package appears damaged at the time of delivery:

• Please inspect the package before accepting it.

• Take clear photographs of the package and product.

• Contact us within 48 hours of delivery with your Order ID and supporting images.

Warranty Claims

Products covered under a manufacturer's warranty should be claimed according to the manufacturer's warranty terms.

Where applicable, we will assist customers in coordinating warranty support.

Order Cancellation

Orders may be cancelled:

• Within 4 hours of placing the order, or

• Before the order has been shipped,

whichever occurs first.

To request cancellation, please email:

selectionsewingmachine@gmail.com

Include:

• Order ID

• Customer Name

• Contact Number

• Reason for Cancellation

If the order has already been shipped, it cannot be cancelled and will instead follow the Return Policy where applicable.

Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us.

Selection Sewing Machine

Owner: Abu Bakkar Siddiq

Address:
99AB, 9th Street,
Gandhipuram,
Coimbatore – 641012, Tamil Nadu, India

Email: selectionsewingmachine@gmail.com

Phone: +91 74188 42420